Refund policy

Return and Refund Policy

Thank you for shopping at Zext Mart (zextmart.com). We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. 7-Day Return Window
You have 7 days from the date you received your item to request a return. To be eligible for a return:
- The item must be unused, unworn, unwashed, and in the same condition that you received it.
- The item must be in its original packaging with all tags, labels, and accessories intact.
- You must provide the receipt, invoice, or proof of purchase.

2. How to Initiate a Return
To start a return, please contact us within 7 days of delivery at zextmartofficial@gmail.com with your order number, reason for return, and clear photos/videos of the product.
- Once your return request is reviewed and approved, we will send you instructions on how and where to send your package (or arrange a reverse pickup, if applicable).
- Items sent back to us without first requesting a return will not be accepted.

3. Damaged, Defective, or Wrong Items
Please inspect your order upon delivery and contact us within 48 hours at zextmartofficial@gmail.com if the item is defective, damaged, or if you received the wrong item. We strongly recommend recording an unboxing video so we can evaluate the issue and resolve it quickly.

4. Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Personal care and hygiene products (such as cosmetics, skincare, or undergarments)
- Custom-made or personalized products
- Gift cards and downloadable digital products
- Items marked as "Final Sale" or "Non-Returnable" on the product page

5. Exchanges
The fastest way to ensure you get what you want is to return the item you have within the 7-day window. Once the return is accepted, you can place a separate order for the new item.

6. Refunds
Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
- Prepaid Orders: If approved, your refund will be processed automatically to your original payment method within 5–7 business days. Please note that it may take additional time for your bank or credit card provider to reflect the refund in your account.
- Cash on Delivery (COD) Orders: For COD orders, refunds will be issued via UPI or bank transfer once we receive your account details and verify the returned item.
- Shipping Costs: Original shipping and COD handling charges (if any) are non-refundable unless the return is due to our error (damaged, defective, or wrong item sent).

7. Order Cancellations
You can cancel your order within 12 hours of placing it, or before it has been dispatched, by emailing us at zextmartofficial@gmail.com. Once an order has been shipped, it cannot be cancelled and must go through the 7-day return process after delivery.

8. Contact Us
If you have any questions about our Return and Refund Policy, please reach out to us:
- Store Name: Zext Mart
- Website: https://zextmart.com
- Email: zextmartofficial@gmail.com
- Return / Business Address: Zext Mart Office, Katihar, Bihar - 854105